Warranty Policy

This Warranty Policy explains the warranty coverage provided by TedTool for eligible products purchased from us.

1. Company Information

TedTool
6 Gover Rd
Bristol BS15 3JZ
United Kingdom

Telephone: +44 7738 231269
Email: TedTool@support.com

2. Warranty Coverage

TedTool warrants that eligible products will be free from defects in materials and workmanship under normal use and operating conditions during the applicable warranty period.

Unless otherwise stated on the product page, packaging, or accompanying documentation, the standard warranty period is:

12 Months from the Date of Purchase

Proof of purchase may be required for warranty claims.

3. What This Warranty Covers

This warranty covers:

  • Manufacturing defects;

  • Defects in materials;

  • Defects in workmanship;

  • Product failures occurring during normal intended use.

If a valid warranty claim is approved, TedTool may, at its discretion:

  • Repair the product;

  • Replace the product with the same or comparable product;

  • Provide a full or partial refund.

4. What This Warranty Does Not Cover

This warranty does not cover:

  • Normal wear and tear;

  • Cosmetic damage that does not affect functionality;

  • Accidental damage;

  • Misuse, abuse, or neglect;

  • Improper installation or maintenance;

  • Unauthorized repairs or modifications;

  • Damage caused by failure to follow product instructions;

  • Damage resulting from environmental conditions, fire, flooding, or power surges.

5. Warranty Claim Procedure

To submit a warranty claim, customers may be asked to provide:

  • Proof of purchase;

  • Order number (where available);

  • Product information;

  • Description of the issue;

  • Photographs or videos where applicable.

Additional information may be requested to support claim assessment.

6. Inspection and Assessment

Returned products may be inspected to determine whether the issue qualifies under warranty coverage.

If the issue is determined not to be covered, repair or replacement options may be offered at the customer’s expense.

7. Replacement Products

Replacement products supplied under warranty may be:

  • New;

  • Refurbished; or

  • Equivalent products of similar value and specifications.

Any replacement product remains covered for the remainder of the original warranty period or as required by applicable law.

8. Limitation of Warranty

This warranty is provided in addition to rights available under applicable consumer protection legislation.

Except where required by law, no additional warranties, express or implied, are provided.

9. Limitation of Liability

To the fullest extent permitted by law, TedTool shall not be liable for:

  • Indirect losses;

  • Consequential damages;

  • Loss of profits;

  • Loss of business opportunities;

  • Loss of data;

  • Costs associated with downtime or inconvenience.

Nothing in this Policy excludes liability that cannot legally be excluded.

10. Policy Updates

TedTool reserves the right to amend this Warranty Policy at any time.

Updated versions become effective upon publication.

11. Contact Information

For warranty enquiries or claims, please contact:

TedTool
6 Gover Rd
Bristol BS15 3JZ
United Kingdom

Telephone: +44 7738 231269
Email: TedTool@support.com