Shipping policy
This Shipping & Delivery Policy explains how TedTool processes, ships, and delivers customer orders.
1. Company Information
TedTool
6 Gover Rd
Bristol BS15 3JZ
United Kingdom
Telephone: +44 7738 231269
Email: TedTool@support.com
2. Order Processing
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Orders are generally processed within 2–4 business days after payment confirmation.
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Orders are processed Monday through Friday, excluding public holidays.
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Processing times may be extended during periods of increased demand or circumstances beyond reasonable control.
Customers may receive order confirmation and shipment updates where available.
3. Delivery Areas
TedTool delivers throughout the United Kingdom and may offer shipping to selected international destinations.
Delivery availability depends on destination coverage and courier operations.
4. Estimated Delivery Times
Estimated delivery times are:
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United Kingdom: 2–7 business days
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Europe: 5–15 business days
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International Destinations: 7–21 business days
Delivery estimates are provided for guidance only and are not guaranteed.
5. Shipping Costs
Shipping charges are calculated based on:
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Delivery destination;
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Parcel dimensions and weight;
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Selected shipping method.
Applicable shipping costs are displayed during checkout before payment confirmation.
6. Order Tracking
Where available, shipment tracking details may be provided after dispatch.
Customers are responsible for monitoring shipment progress using available tracking information.
7. Customs, Duties, and Taxes
International orders may be subject to:
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Import duties;
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Customs charges;
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Local taxes;
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Administrative handling fees.
Unless otherwise stated, these charges remain the responsibility of the customer.
8. Delivery Delays
Delivery delays may occur due to:
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Severe weather;
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Customs processing;
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Courier interruptions;
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Public holidays;
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Circumstances outside reasonable control.
TedTool is not responsible for delays caused by third-party shipping providers.
9. Incorrect Shipping Information
Customers are responsible for ensuring shipping information is complete and accurate.
Incorrect shipping information may result in:
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Delivery delays;
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Additional shipping charges;
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Failed deliveries.
10. Lost or Damaged Shipments
If your shipment arrives damaged or appears lost, please contact TedTool promptly.
Customers may be asked to provide:
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Order number;
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Contact information;
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Description of the issue;
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Supporting photographs where applicable.
We will review the matter and work toward an appropriate resolution.
11. Transfer of Risk
Risk of loss or damage transfers to the customer upon successful delivery.
Ownership remains with TedTool until full payment has been received.
12. Policy Updates
TedTool reserves the right to update this Shipping & Delivery Policy at any time.
Updated versions become effective upon publication.
13. Contact Information
For shipping and delivery enquiries, please contact:
TedTool
6 Gover Rd
Bristol BS15 3JZ
United Kingdom
Telephone: +44 7738 231269
Email: TedTool@support.com