Refund policy

This Return & Refund Policy explains the conditions under which products purchased from TedTool may be returned and refunded.

1. Company Information

TedTool
6 Gover Rd
Bristol BS15 3JZ
United Kingdom

Telephone: +44 7738 231269
Email: TedTool@support.com

2. Right to Return

Customers may request a return within 14 days of receiving their order, subject to applicable consumer protection laws.

To qualify for a return, products should:

  • Be unused and in original condition where reasonably possible;

  • Include original packaging, accessories, and documentation where applicable;

  • Be accompanied by proof of purchase.

3. Faulty, Damaged, or Incorrect Products

If you receive a product that is:

  • Faulty or defective;

  • Damaged during delivery; or

  • Different from the item ordered,

please contact TedTool as soon as reasonably possible after delivery.

Where a valid issue is confirmed, TedTool may provide:

  • A replacement;

  • A repair;

  • A full refund; or

  • Another remedy available under applicable law.

Photographs or supporting information may be requested.

4. Non-Returnable Items

The following items may not qualify for return unless required by law:

  • Personalized or custom-made products;

  • Products damaged through misuse or improper handling;

  • Products modified or repaired without authorization;

  • Products returned without sufficient proof of purchase.

Nothing in this Policy limits consumer rights available under applicable law.

5. Return Procedure

Customers requesting a return may be asked to provide:

  • Full name;

  • Order number;

  • Product details;

  • Reason for return;

  • Supporting photographs where applicable.

Return instructions will be provided after review.

6. Refund Process

Returned products may be inspected before a refund decision is issued.

If approved:

  • Refunds will be processed to the original payment method;

  • Processing generally occurs within 14 business days after approval;

  • Actual timing may vary depending on payment providers.

7. Return Shipping Costs

  • Where the return is due to defective, damaged, or incorrect goods, TedTool may cover reasonable return shipping costs.

  • For other eligible returns, return shipping charges may remain the responsibility of the customer unless otherwise required by law.

8. Late or Missing Refunds

If a refund has not been received:

  1. Check with your bank or payment provider;

  2. Contact your card issuer;

  3. Contact TedTool for assistance.

9. Consumer Rights

This Policy supplements rights available under applicable consumer protection legislation.

Nothing in this Policy excludes rights that cannot legally be excluded.

10. Policy Updates

TedTool reserves the right to amend this Return & Refund Policy at any time.

Updated versions become effective upon publication.

11. Contact Information

For returns, refunds, or support enquiries, please contact:

TedTool
6 Gover Rd
Bristol BS15 3JZ
United Kingdom

Telephone: +44 7738 231269
Email: TedTool@support.com